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Senators Sports & Entertainment: Security, Guest Services

Senators Sports & Entertainment

This is a Part-time position in Gatineau, QC posted July 16, 2021.

Primary ObjectiveAs part-time Security of Canadian Tire Centre you assume the role of tour guide, communicator, decision-maker, and promoter of positive experiences.

You are frequently changing hats and finding solutions that will create raving fans for life.

This is a front line position responsible for ensuring all customers, internal and external, of Canadian Tire Centre enjoy a congenial and safe atmosphere during their visit.Essential FunctionsEssential Position Responsibilities and AccountabilitiesEnsure that all guests receive extraordinary customer service by Being responsible for pro-active crowd management during events, with an emphasis on crowd activities Admitting customers who possess the proper ticket or identification to the facilities; Assisting customers with seating issues; Being responsible for ensuring that all customers adhere to the building policies; Monitoring smoking areas during intermissions Providing assistance to and communicating with other Guest Services team members Dealing with disruptive guests, which may involve escorting them from the building or requesting assistance from on duty Police Officers Completing a Raving Fan report at the conclusion of every shift, detailing “Wow” fan experiences of the event Monitoring guests’ alcohol consumption, and ensuring all guests maintain a state of soberness Health & Safety ResponsibilitiesAnd AccountabilitiesResponsible for ensuring that all areas covered by Occupational Health & Safety Act (“OHSA”) areadhered to, specifically Working in compliance with the provisions of the OHSA regulations and internal policies and procedures Using or wearing protective equipment, devices or clothing when required Reporting any missing or defective equipment or protective device which could endanger himself or herself or another team member Reporting any contravention of the OHSA regulations or Senators Sports & Entertainment policies and procedures RequirementsQUALIFICATIONS Minimum 1 year previous customer service experience Must be 19 years of age or older Possess a valid Security Guard License, as required by the Private Security and Investigative Services Act 2005, Ontario Ministry of Community Safety and Correctional Services Possess a valid “Smart Serve” certificate, or be prepared to receive certification prior to the first worked shift Must be mature, even-tempered and outgoing Able to work flexible hours (evenings, weekends, holidays) Able to work under pressure Effective interpersonal, and oral communication skills, bilingual would be an asset Must be able to assess situations and ensure the proper course of action is implemented Able to walk/stand for extended periods of time, including stairs, and comfortable with heights Team player Application Deadline September 24, 2019Senators Sports & Entertainment supports the goals of Ontario Regulation 191/11 Integrated Accessibility Standards and is pleased to accommodate applicants who have a disability during the recruitment process.

Please inform the Human Resources Department at 613-599-0250 if you require a disability related accommodation in order to participate in the recruitment process.

SSE is committed to building an inclusive process that respects the dignity and independence of people with disabilities