This job board retrieves part of its jobs from: Toronto Jobs | Emplois Montréal | IT Jobs Canada

English and bilingual jobs in Gatineau

To post a job, login or create an account |  Post a Job

   Jobs Gatineau   

Jobs for the people living in Gatineau, Québec

Slide 1
Slide 2
Slide 3
previous arrow
next arrow

BGIS: Lobby Ambassador


This is a Full-time position in Gatineau, QC posted November 16, 2021.

Job Field:Facility/Property ManagementJob Type:ContractBuilding Location:les terrasse de la chaudiereLength of Assignment:SUMMARYThe role of the Workplace Ambassador will support the ongoing re-occupancy and modified use of common building areas and flow of people in and out of buildings as part of the building operations team.

In this role, the lobby Ambassador is an important resource to provide a visible contact point for building occupants, provide information on where to go to access work areas where new queuing procedures are in place, provide additional sanitization of high touch areas like door handles, counters and common area seating, provide observational reporting on effectiveness of physical distancing measures and protocols to the operational team and client to drive continual improvement in new building access procedures.

You will work with a team of professionals delivering property management services.

This role will support the key differentiator of the organization – it’s people, by enabling a culture of high-performance teams.

Location details:220,000 square feet of fully modernized and renovated space, operates 5 days a weekNumber of employees vary from building to buildingSpace could include onsite cafeteria, main entrance, multipurpose rooms, event space, games room, lobby areas, onsite fitness centre, customer center and moreLocations such as GOC National Capital Region KEY DUTIES & RESPONSIBILITIESClient SupportSupport customers, visitors and employees in a friendly, knowledgeable and courteous manner at all timesSupport a positive occupant and visitor experience in designated lobby/service areas – welcoming employees, assisting with inquiries/questions around way-finding and other frequently asked questionsProvide direction to support effective queuing in entries and elevators and other building common areas during high traffic periods (for example building entry at beginning and end of day and common eating or food vendor areas during break times).Supports the awareness of the directives and protocols to maintain social distancingConduct walk-throughs of common lobby spaces to perform frequent sanitization of high touch surfaces in lobbies including doors, counters, benches or other seating as requiredTrack and report on pinch-points and high-volume times to inform occupant communications and refining of entry and exiting proceduresProvide guests with special instructions as required by client policy and procedures and report any new frequently asked questions to the operations team.Have an extensive knowledge of the workplace – technology, meeting rooms, multi-purpose and shared spaces, amenities and places of interest, and be able to communicate these confidently and articulately to employees and guestsUse operational knowledge of the facility to provide swift resolution of any challenges experienced by employees or guestsEventually could submit work orders for maintenance, or janitorial issues, to ensure timely response and tracking for continuous improvementEnsure workplace health and safety guidelines are followed, and report any violations or near-misses to Manager/Client/BGIS partners KNOWLEDGE & SKILLSWorkplace Ambassador must be Bilingual French (fluent in both written and verbal communication)This role requires the Lobby Ambassador to work on site Monday to Friday (during business hours)College diploma with 1-3 years of job-related experience, ideally in a Corporate or Tourism/Hospitality environment in a concierge, host or reception roleHigh level of people skills service oriented, customer-focused and a can-do attitudeAble to exercise sound judgement, make decisions, provide direction, work with a high level of confidentiality and discretionStrong written and verbal communication skillsStrong computer skills, including MS Office (Word, Excel, PowerPoint, MS Teams)Pro-active, approachable, and solution-basedAbility to handle multiple priorities and work under pressureStrong organization skills Licenses and/or Professional AccreditationClean criminal record checkBasic knowledge of health and Safety Legislation and regulatory requirements OtherNote that BGIS has implemented several safety measures and orientation during the current pandemic designed to educate, coach and protect team members and the general public from COVID-19.BGIS456