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CGI inc.: It Service Desk Technician Virtual Hiring Event

CGI inc.

This is a Full-time position in Gatineau, QC posted November 16, 2021.

Your future duties and responsibilities:SERVICE DESK TECHNICIAN PRIMARY RESPONSIBILITIES Provide quality customer support for all incoming contacts (via call, chat, email or web ticket) for IT-related issues or requests Perform diagnostics, troubleshooting and resolution activities for incidents or requests being reported, based on knowledge articles for incident or request processing & fulfillment Appropriate use of all tools available for resolution activities (remote take-over, knowledge base, ticketing systems, communication) Log & categorize all contactswithin an incident management (ticketing system) tool Assign contacts that cannot be resolved on the first contact to 2nd/3rd level support teams as per the knowledge base Collaborate with 2nd/3rd level teams as required Ticket Follow-Up: monitor personal ticket queue daily and take appropriate action Identify and escalate urgent / priority incidents as required Develop knowledge and keep up to date on new processes or proceduresYour future duties and responsibilities:SERVICE DESK TECHNICIAN PRIMARY RESPONSIBILITIESProvide quality customer support for all incoming contacts (via call, chat, email or web ticket) for IT-related issues or requestsPerform diagnostics, troubleshooting and resolution activities for incidents or requests being reported, based on knowledge articles for incident or request processing & fulfillmentAppropriate use of all tools available for resolution activities (remote take-over, knowledge base, ticketing systems, communication)Log & categorize all contactswithin an incident management (ticketing system) toolAssign contacts that cannot be resolved on the first contact to 2nd/3rd level support teams as per the knowledge baseCollaborate with 2nd/3rd level teams as requiredTicket Follow-Up: monitor personal ticket queue daily and take appropriate actionIdentify and escalate urgent / priority incidents as requiredDevelop knowledge and keep up to date on new processes or proceduresTechnical requirements After signing up, you will be sent an email with instructions on how to connect.Please be prepared to join the virtual interview from a quiet place using a desktop or mobile device with a working speaker, microphone, and camera.

Check to see if your network connection can support an online session.

A plugged-in ethernet cable or a strong WiFi network signal will help avoid time delays during your conversation.

What to prepare Resume Preferred dress codeBusiness casual (dress pants/skirt, button down/blouse, optional tie)About CGI inc.

Join CGI.

Where your ideas make a difference.CGI invests in programs to help build the skills you need to respond to clients’ evolving digital needs and realize your career aspirations.

CGI offers more than a job.

We offer limitless opportunities to make a difference for the clients and communities we serve.

What is a virtual interview?Virtual interviews help employers connect with job seekers when they’re not in the same physical location.

Since hiring is a human process, employers would like to talk with you online (chat, video, or phone) to see if you meet the requirements for the job.