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New

Customer Success Coordinator

Milident

This is a Contract position in Gatineau, QC posted November 23, 2021.

ABOUT MILITECH

Militech, proudly serving the Canadian Dental market for over 3 decades, offers specialized handpiece repair to Dentists and Dental Laboratories within the industry. Known for their knowledge on all intricate handpiece mechanisms, superior service and support, their turnaround times are widely accepted as best in class.

Militech’s team of certified handpiece repair technicians, are dedicated to service excellence in all aspects of what they do, ensuring a quality experience and a consistent client satisfaction.

Description:

The Customer Success Coordinator is responsible for entering orders into ERP system with a high level of accuracy. Coordinating and scheduling production ensuring schedules and timelines are met. All shipping & receiving related duties. Building and managing relationships with customers; providing an excellent customer experience over the phone, in person and via email. Liaising with the Lab Services Supervisor for other clerical duties related to supply chain and operations, including but not limited to invoice processing, purchasing and AR

General Responsibilities:

  • Providing excellent customer service
  • Answering customer calls and emails
  • Forwarding and connecting incoming calls
  • Case progress tracking and coordination
  • Receives and enters hand pieces in ERP system
  • Invoicing and purchasing
  • Scheduling appointments
  • Receiving and shipping of hand pieces
  • Coordinate pick-up and delivery of hand pieces

Qualifications:

  • Bilingual – French and English
  • 2 years’ experience in customer service and logistics role in a fast-paced environment
  • High attention to detail and accuracy
  • Customer experience focused approach to problem solving
  • Strong communication skills
  • Excellent time management skills; acts skillfully with a sense of urgency
  • Experience working with Microsoft Office Suite of Products
  • ERP software experience and knowledge
  • Aptitude for learning technical information