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Manager, Operations: Inventory Management and Analytics


This is a Full-time position in Outaouais, QC posted August 31, 2017.

Carter’s Inc. Canada, a growing national retailer of children’s apparel, requires a Manager, Operations: Inventory Management and Analytics, for our Distribution Centre (DC) in Cambridge, Ontario.

Reporting directly to the Director, Supply Chain and Logistics, the incumbent in this position will be responsible for the following areas:

  • Proper utilization of people, equipment, technology and facility for the following distribution operations: for DC support, Inventory and Quality Control, IT and Supply Chain Analysis

  • Understand and achieve all functional area performance metrics (service, cost, quality and accuracy) for all channels of business. Analyze information and develop reports to drive and to improve the ‘bottom line’ and customer experience.

  • Prepare analysis and forecasts for the use in the development of production planning and financial business decisions.

  • Preparation of monthly financial, customer service trending and management reports, and Ad Hoc reporting as required

  • Partner in forecasting cycles: preparation and on-going revisions

  • Day to day leadership for reporting, and creating budgeting tools

  • Create new and supplemental reporting to aid the supply chain in proactive problem solving

  • Assist in developing recommendations to address business issues

  • Know and achieve productivity targets while maintaining high levels of safety, quality, accuracy, service and morale.

  • Understand and own the daily workload/workflow for your specific functional area and make sound business adjustments to ensure your functional area is operating at most efficient model.

  • Through training, coaching and leadership, ensure your team is achieving/exceeding daily plans.

  • Model and promote teamwork within your functional area and cross functionally

  • Understand and constantly use continuous improvement methodology to increase, quality, accuracy service and safety while increasing productivity.

  • Develop, implement and enforce standard operating procedures and daily work guidelines and processes that optimize resource (people, equipment, technology) utilization.

  • Ensure the day-to-day operations of your functional area run smoothly and efficiently

  • Understand and properly manage all production levers that impact your functional area productivity rates while maintaining high levels of service, quality and morale.

  • Develop associates through timely feedback, effective communication, proper expectations and training, mentoring/coaching so they can achieve their professional metrics/goals and take on roles of increased responsibility over time.

  • Conduct quarterly performance reviews for all direct reports (addressing metrics and leadership behaviors)

  • Effectively collaborate and communicate with internal business partners (customer service, planning, quality, business units, etc.).

  • Direct report includes Supervisor for Inventory Control

  • Actively own safety (incidents, near misses, accidents, awareness, etc.) through full participation in all safety related matters (meetings, supporting initiatives, investigations, etc.).

  • Solid understanding and knowledge of the latest distribution center technologies (Manhattan warehouse management systems (WMS).

  • Excellent working knowledge of all Microsoft Office applications.

  • Effective communication skills both written and verbal.

  • Strong organization skills with the ability to prioritize competing demands.

  • Proven ability in making sound business decisions (focus on the decision-making process).

  • Proven leadership ability (focus on being proactive, leading/driving change, repeatedly achieving given goals, motivating people, coaching/developing people and being a good follower – disagree and commit).

  • Strong customer-focus (demonstrated success in identifying, understanding, aligning, delivering and following-up with internal and external customers).

  • Demonstrated success working within a matrix organization and team environment while meeting/exceeding expectations.

  • Ability to work a flexible schedule and evening or weekend shifts.

  • Demonstrated success with multi-tasking and the ability to adapt to ever-changing environment while maintaining clear focus on all priorities.

  • BS/BA degree in logistics, industrial engineering, or similar business related field.

  • 5+ years of managerial level experience with a preference of 1-3 years in retail/eCommerce

  • Experience leading teams of 5+ associates and management teams of 1+.

  • Experience working within a sophisticated Information Technology (IT) structure

  • Experience working a high volume, fast-paced Supply Chain environment.

  • Strong analytical and leadership skills required.

  • Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.

  • Comply with Blackout Periods (no vacation or personal time allowed) as determined by Management.