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Assistant Operations Manager


This is a Full-time position in Outaouais, QC posted October 5, 2017.

Carter’s Inc.

Canada, a growing national retailer of children’s apparel, requires an Assistant Operations Manager for our Distribution Centre in Cambridge, Ontario.

Reporting directly to the Operations Manager, the incumbent in this position will be responsible for the following:

  • Proper utilization of people, equipment, technology and facility for functional area

  • Understand and achieve all functional area performance metrics (service, cost, quality and accuracy).

  • Know and achieve productivity targets while maintaining high levels of safety, quality, accuracy, service and morale.

  • Understand and own the daily workload/workflow for your specific functional area and shift and make sound business adjustments to ensure your functional area is operating at most efficient model.

  • Through training, coaching and leadership, ensure your team is achieving/exceeding daily production plans.

  • Model and promote teamwork within your functional area and with all shift departments and functions.

  • Understand and constantly use continuous improvement methodology to increase, quality, accuracy service and safety while increasing productivity.

  • Assist with development, implementation and enforcing of standard operating procedures and daily work guidelines and processes that optimize resource (people, equipment, technology) utilization.

  • Ensure the day-to-day operations of your functional area run smoothly and efficiently (meeting/exceeding all performance metrics while displaying top leadership behaviors).

  • Work closely with peers and support staff to develop goals and objectives that align with shift/facility/corporate goals and objectives.

  • Understand and properly manage all production levers that impact your functional area productivity rates while maintaining high levels of service, quality and morale.
  • Provide on-site oversight and coordination of activities for functional area
  • Direct to consumer mindset
  • Develop associates through timely feedback, effective communication, proper expectations and training, mentoring/coaching so they can achieve their professional metrics/goals and take on roles of increased responsibility over time.
  • Conduct monthly and quarterly performance reviews for all direct reports (addressing metrics and leadership behaviors).
  • Effectively collaborate and communicate with internal business partners (customer service, planning, quality, business units, etc.)
  • Direct reports include Supervisors (with teams of their own)
  • Actively own safety (incidents, near misses, accidents, awareness, etc.) through full participation in all safety related matters (meetings, supporting initiatives, investigations, etc.)
  • Support to retail distribution team as required.

  • Solid understanding and knowledge of the latest distribution center technologies (Manhattan warehouse management systems (WMS).

  • Solid working knowledge of all Microsoft Office applications.

  • Effective communication skills both written and verbal.

  • Strong organization skills with the ability to prioritize competing demands.

  • Proven ability in making sound business decisions (focus on the decision-making process).

  • Proven leadership ability (focus on being proactive, leading/driving change, repeatedly achieving given goals, motivating people, coaching/developing people and being a good follower

    – disagree and commit).

  • Strong customer-focus (demonstrated success in identifying, understanding, aligning, delivering and following-up with internal and external customers).

  • Demonstrated success working within a matrix organization and team environment while meeting/exceeding expectations.

  • Ability to work a flexible schedule and evening or weekend shifts.

  • Demonstrated success with multi-tasking and the ability to adapt to ever-changing environment while maintaining clear focus on all priorities.

  • BS/BA degree in logistics, industrial engineering, or similar business related field.
  • 3-5 years of managerial level experience with a preference of 1-3 years in the apparel eComm distribution functional area.
  • Experience leading teams of 20+ associates and management teams of 2+.
  • Experience working within a sophisticated Information Technology (IT) structure
  • Experience working a high volume, fast-paced Supply Chain environment.
  • Strong analytical and leadership skills required.

How to Apply