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Associate Implementation Specialist

Lone Wolf Real Estate Technologies

This is a Contract position in Outaouais, QC posted September 23, 2017.


  • Assisting clients with setup and configuration of software solutions
  • Providing end user training on software solutions
  • Troubleshooting and testing to diagnose and resolve client request


  • Provide training on software solutions to end users
  • Logging details of training in SmartSheet
  • Submitting enhancement request on behalf of clients
  • Making recommendations on improving product based on client feedback
  • Communicating to clients updates on challenges/enhancement request
  • Conducting webinars for ongoing education
  • Assisting with video tutorial content
  • Escalating client challenges to Team Lead/Manager


  • 0-2 years’ experience in a Training/Project Management role is preferred but not required
  • Experience with SmartSheet or a similar project management software preferred
  • Post graduate education is preferred but not required


  • Your excellent communication skills help you forge meaningful client relationships
  • A strong understanding of accounting principles
  • You consider yourself a helpful problem-solver, capable of identifying and troubleshooting challenges quickly
  • Your ability to prioritize tasks in a fast-paced environment helps you thrive as a member of a dynamic team
  • Your detail-oriented nature helps you identify opportunities to improve processes
  • Your professional demeanor and technical knowledge have made you a resource for your customers and colleagues in the past
  • Ability to speak, read and write fluently in English is required
  • Proficient in Microsoft Office applications (Outlook, Internet Explorer, Word)

How to Apply