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Client Care Specialist

Ideal Protein

This is a Full-time position in Gatineau, QC posted October 3, 2017.

Being a part of a dynamic and rapidly growing organization, the Client Care Specialist will have the opportunity to support our clients on a variety of requests. The person will have to respond for information on products, orders, services or company policies in a timely manner while meeting the quality requirements. The person must be able to work quickly in a collaborative environment.


Responsibilities :

  • Provide personalized customer service to the clinics across Canada and USA;Respond to questions and provide information regarding Ideal Protein;
  • Manage customer support tickets on diverse platforms (OS, Kayaka/Zendesk, Ideal Smart);
  • Responsible for creating and updating Complaints / Comments reports;
  • Responsible for keeping the Q & A up to date ;
  • Redirect questions to the right departments;
  • Identify areas for continuous improvement in the client care department;

Requirements :

  • College Degree in a relevant field such as customer service or communication;
  • 1-2 years relevant experience in a similar position.
  • Bilingualism (French / English);
  • Excellent oral and written communication skills;
  • Excellent interpersonal skills;
  • Autonomy;


We are looking for motivated and passionate people to join our team!

Join the Ideal team and apply now!

Skills Required

  • Education level: College
  • Work experience (years): 0-2 years


Salary: N/D

How to Apply