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automotive service technician

Team Truck Centres Limited

This is a Full-time position in Outaouais, QC posted August 31, 2017.

TEAM Truck Centres requires a motivated, energetic and career-minded Service Advisor, to be responsible for scheduling service work in the service department and for selling recommended or required services to customers. He or she will act as the dealership’s first-line customer relations and service representative. The Service Advisor is responsible for gathering and interpreting information on vehicle condition from the Service Technicians in order to advise the customer on recommended or urgently required services and communicate this information in a professional manner, explaining the benefits of services and the potential outcomes of postponing repairs.

Responsibilities:

  • Greet each customer in a prompt, courteous manner
  • Communicate with service customers to determine the nature of the mechanical problems
  • Secure agreement from customers before repairs; cover cost estimate; and approximate time when vehicle’s work will be completed
  • Inspect all vehicles for bodywork, notify the customer if work is needed and provide an estimate for body shop work
  • Schedule appointments using dealership approved forms
  • Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacture’s specifications
  • Keep a daily log of repair orders written, status as well as carryovers.
  • Handle minor customer complaints and misunderstandings
  • Follow up progress of each repair order during the day, contact customers by telephone regarding changes in the estimate or time promised
  • Handle telephone inquiries regarding work in process and appointments and return phone messages promptly
  • Deliver vehicles to customers, ability to review work performed, explain and answer any questions
  • Interpret warranty information and policies to customers
  • Stay up to date on technical and performance information on all vehicles serviced by the dealership
  • Refer leads and prospects for vehicle sales to the new and pre-owned sales departments.
  • Advise customers of parts ordered and make an appointment to have them installed before customer leaves
  • Assist the service manager as necessary
  • Follow company safety procedures to avoid exposure to fumes, dirt, dust and harsh chemicals
  • Demonstrate behaviors consistent with the Company’s Vision, Mission, and Culture in all interactions with customers, co-workers and suppliers
  • Adhere to all company policies, procedures and safety standards

Requirements:

  • Previous experience in heavy duty parts/ service industry or related employment experience
  • Competent in common software programs
  • Mechanical aptitude, attention to detail and the ability to multi-task is a MUST
  • High School Diploma or GED/Certificate in related field an asset
  • Valid Driver’s License

Work/Schedule Details:

  • Full Time – 40 hours per week

Compensation:

  • $35,000-$45,000 Annually
  • Company Benefits plan, including a Group (GRSP) Plan
  • In-depth paid on-site Training programs with our Certified Technical trainer
  • Health and Safety Training Provided

A quality and respectful leadership team to help YOU succeed!

More than just a job! It’s a career with competitive advantages and career advancement opportunities.

Potential candidates will have the opportunity of obtaining employment with one of Ontario’s largest and fastest growing independently owned truck dealerships in the industry today.

We look forward to reviewing your resume by applying directly to this job ad.

We pride ourselves in being an equal opportunity employer, accommodations are available upon request for all applicants.

We thank all applicants for your interest; however only those candidates selected for an interview will be contacted.