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Front Desk Administrator

Brookfield Renewable

This is a Contract position in Outaouais, QC posted September 22, 2017.

As a key member of the Facilities Management Group, the Front Desk Administrator will be responsible for the reception area of the Gatineau Office. The Incumbent will act as a Brookfield ambassador as the first point of contact in dealing with Brookfield’s public and internal interactions; with respect to greeting visitors and internal staff. The position will also support the Facilities team in providing excellent service to its internal and external clientele, and will report to the Senior Manager Facilities.

Responsibilities

  • Greet visitors, answer and forward telephone calls;
  • Assist with booking conference/training rooms;
  • Coordinate catering services;
  • Assist Facilities Management team with staff moves/office relocations and onboarding;
  • Maintain cleanliness and organization of conferences, meeting spaces, 5th floor executive space and production rooms (responsibilities include: signage, catering coordination and set-up, clean-up and cleaning coordination; organization of copy rooms and maintenance of inventory; and, stock meeting rooms with water as required on executive floor);
  • Support Facilities Management team by coordinating client service requests with outside contractors with respect to facilities and equipment repairs as well as coordinate internally with other departments and internal stakeholders in a professional and timely manner;
  • Oversee security control at the entrance and keep log of visitor access;
  • Send and receive mail/faxes, packages and couriers and keep log of deliveries;
  • Maintain telephone list and update as required (intranet, internal documentation);
  • Maintain tourist information and materials at reception for outside guests and visitors;
  • Participate in team meetings; and,
  • Identify areas of improvement and recommend process or procedural changes.

Requirements

  • Dedicated to providing excellent customer service;
  • Professional, energetic attitude with excellent communication and interpersonal skills;
  • Ability to handle multiple demands and prioritize work in a fast-paced environment;
  • Ability to work effectively independently, as well as in a team;
  • Demonstrated initiative; and,
  • Flexibility in schedule for meeting support would be required.

Qualifications

  • Excellent verbal and written communication skills in English and French;
  • Minimum two (2) years’ experience working in a reception, executive or administrative assistant role;
  • Knowledge of MS Office Suite (Outlook, Excel, Word and PowerPoint);
  • Understanding of facilities management is considered an asset; and,
  • FDA College Diploma Program preferred.

How to Apply