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Bilingual Deskside Support

Brookfield Renewable

This is a Contract position in Outaouais, QC posted September 22, 2017.

Reporting to the Service Delivery Manager, End User Services, this position will be focused on providing local IT support our internal customer base. The candidate must have strong technical ability, problem solving skills, customer service, and a sense of ownership and accountability to provide the best possible support for our end-users. The position also requires shift work (8 hour shifts) 5 days a week, between 7AM to 7PM. Must have some flexibility outside of regular schedule if needed for projects, dealing with an outage etc.

Responsibilities

  • Troubleshoot incidents related to end-user devices i.e. laptops, desktops, cell phones, software, ip phones, printers, AV equipment, basic networking issues, etc.;
  • Resolve service requests i.e. software installations, how-to’s etc.;
  • Performing daily operational procedures- manage their queue, update tickets etc.;
  • Various health and systems checks if required;
  • Setting up workstations including docking stations and monitors, plus installing applications;
  • Resetting user accounts for Active Directory, phone system, etc.

Requirements

  • Demonstrates analytical, organizational, planning skills; oral and written communication skills;
  • Strong technical and problem solving ability;
  • Skill in coordinating activities, evaluating issues, and establishing priorities;
  • Ability to assume responsibility with minimal supervision;
  • Strong customer service orientation;
  • Must be able to work a flexible rotating shift Mon-Fri 7AM-7PM.

Qualifications

  • University or College Degree in Computer Science/Technology or equivalent;
  • Fluent bilingualism is mandatory;
  • ITIL foundation and other industry certifications are desirable;
  • Basic knowledge of iPhones, iOS, IP telephony;
  • Good knowledge of Microsoft Environment- Active Directory, MS Office (Word, Excel, Access, Visio);
  • Familiar with basic network concepts.

How to Apply